Feature Requests

The Descope Feature Request Portal exists for customers to submit their ideas for new features or upvote others' ideas that they like. The Descope product team then triages each idea that a customer submits. Updates on a feature request are then emailed to the user who opened the request and other customers who have voted for it.

The Descope FR portal is available within the Descope Console. Descopers must be authenticated to Descope to interact with the FR portal.

Descope Feature Request Lifecycle

Below is a schematic overview of the feature request's lifecycle:

Let's break it down and deep dive into each state:

• When a user opens a feature request, its status is set to New.
• When it gets picked up by the product team for review, its status changes to Triaged.
• When the product team reviews the request and finds it relevant for development, its status changes to Planned.
• If the feature proposes an idea that Descope handles, its status changes to Already Exists.
• If a fellow Descoper has already suggested the feature, its status will change to Duplicate.
• If the feature is invalid, the product team will provide a proper explanation, and its status will change to Closed.
• If the feature contradicts the current Descope vision, its status changes to By Design.
• When the feature enters a sprint's plan (gets picked up by the Descope team for design and development) - its status changes to In Progress.
• After a feature has gone successfully through all internal cycles - it will enter a queue that will be part of the next deployment. In that case, the status changes to To Be Shipped.
• Once the feature is officially out and available in the Descope console, its status will change to Completed.

How to Submit a Request

1. Go to the Descope Console. In the Help Center, which is on the top-right corner of the console, click the 'Feature Requests' tab:

2. The Descope FR Portal will open up. Within the portal, you can review existing feature requests and see their current status, votes, and comments. It is essential to ensure the idea doesn't exist before submitting a new feature request.

3. When you navigate to an existing feature request, you can see its description and any comments left on it. You can comment on it and upvote it. Notice that for customer privacy - we don't expose the customer names, and they all appear as 'Someone'.

4. If your idea hasn't already been logged, open a new feature request by clicking the 'New Idea' button at the top-right corner of the FR Portal.

5. When submitting a new idea, you need to provide:

• A clear title of the feature request is needed.
• A description of the use case this feature request should solve.
• Association of the idea to relevant product features of Descope ('Flows', 'Authentication Methods', etc).
• Then, submit it by clicking the 'New Idea' button at the bottom.