Descope Account and Project Notifications

Descopers can manage mail subscription about their accounts and projects. This guide outlines the different types of emails Descope may send, how to manage them via the Descope Console, and how to suppress certain emails using project-level configuration.

Types of Emails You Might Receive

• Account Updates (Company): Emails related to your overall Descope account — including license changes, trials, critical system alerts and more.

• Project Notifications: Emails triggered by specific project activity — including usage limits, project misconfigurations, SMS overages, connector failures and more.

How to Manage Email Subscriptions

User Profile Email Settings

You can choose which categories of emails you receive:

1. Go to the Descope Console

2. Click your Name/Email (in the top right) → Settings

3. Under Mail Subscription, choose one of the following options:

   • All – Receive both Account and Project notifications
   • Account Updates – Only receive account-related emails
   • Project Notifications – Only receive project-specific alerts
   • None – Opt out of all emails

Excluding Project Related Emails

Even if you have project notifications turned on in the section mentioned above, you can disable emails for a specific project with tags. Only project notification emails will be affected and all other emails will still be sent.

1. Go to the Project Settings section in the Descope Console
2. Add disable-journey-emails as a tag, under the Tags section